When it comes to conflict, leaders should not sweat the small things. With this in mind, a leader should consider two things. First, have fewer rules, not more. More rules and regulations lead to more rule breaking and troublesome rule breakers. More rule breakers leads to more disciplinary actions, conflict and turmoil. Be sure the rule is worth the cost if it’s violated, because it will be. Second, know the difference between preferences and convictions, between opinions and the non-negotiable, between the flexible and the immutable. These will differ according to the situation, but the distinctions must be made. If not, there will be unnecessary conflict and conflict always exacts a price. So, choose your battles wisely.

